IT Operations Manager

Core Responsibilities

• Design, implement, and optimize delivery processes for technology projects.
• Oversee the project portfolio, resources, and deadline compliance.
• Lead teams of Project Managers, technical leaders, and operations.
• Ensure customer satisfaction and quality in every delivery.
• Measure and analyze operational KPIs (deadlines, resource utilization, margins).
• Participate in strategic planning alongside the CEO and the Board.

Requirements

• 5+ years leading operations in technology companies (Required).
• Proven track record in software development (Required).
• Advanced proficiency in agile methodologies (Scrum, Kanban, SAFe, etc.) (Required).
• Educational background in Systems, Engineering, Administration, or related fields (MBA preferred).
• Experience in managing multidisciplinary teams.
• Management of budgets and project costs.
• Knowledge of tools such as Jira, Asana, ClickUp, MS Project.
• Advanced English (Preferred).